RJM62
Touchdown! Greaser!
- Joined
- Jun 15, 2007
- Messages
- 13,157
- Location
- Upstate New York
- Display Name
Display name:
Geek on the Hill
Over the past year, 100 percent of the email-related trouble tickets I've received have been from users who use iThings. Dismissing the initial setup support calls, all the calls have the same pattern:
1. The account had previously been working fine.
2. The account stopped working, for no apparent reason.
3. All the settings are correct.
4. On the server side, either the user name or the password come through corrupted, so the request is rejected. After enough failed attempts, the account and/or IP are locked, depending on which security program gets annoyed first.
5. Changing the information on the iThing, and then changing back and saving it again, doesn't correct the problem. The only thing that does correct it is deleting the account and re-creating it.
Is there something about the iThing mail client that makes it especially prone to spontaneous corruption? Is there any way to fix it, or any alternative mail client that anyone can recommend? The support calls are getting tiresome.
I will say that these problems tend to come in clumps, which makes me wonder if they have to do with some sort of updates on Apple's end.
Thanks,
Rich
1. The account had previously been working fine.
2. The account stopped working, for no apparent reason.
3. All the settings are correct.
4. On the server side, either the user name or the password come through corrupted, so the request is rejected. After enough failed attempts, the account and/or IP are locked, depending on which security program gets annoyed first.
5. Changing the information on the iThing, and then changing back and saving it again, doesn't correct the problem. The only thing that does correct it is deleting the account and re-creating it.
Is there something about the iThing mail client that makes it especially prone to spontaneous corruption? Is there any way to fix it, or any alternative mail client that anyone can recommend? The support calls are getting tiresome.
I will say that these problems tend to come in clumps, which makes me wonder if they have to do with some sort of updates on Apple's end.
Thanks,
Rich