So, the lovely Cox Communications has decided that since my "promotion" was over, they were going to raise my bill $50 a month. Yikes. I thought my "promotion" was over last year when they raised it $20... guess not! So I called them, talked to a nice guy who transferred me to some absolute jerk, Kyle. Now, Kyle thought that giving me a "great deal" of a $10 discount a month was going to win me over. When I said no thank you he told me I could upgrade internet for $145/mo (no tax) total (bill was $185 but previously $135 including tax). So I'd still be up like $25/mo and I would only be locked in a year. I told Kyle no thank you I'd like to look at other options and if he didn't have any I'd likely have to switch providers. That's when Kyle told me that only Cox could provide the services I needed (internet at a reasonable speed) and that I was stuck. I told Kyle I didn't appreciate his sarcastic tone and BS.... "I am giving you a great deal and no BS here" yeahhhh I've been in customer service a long time and you're a jerk.\ So the moral of the story is, how can I fix this? I'm not saying I need the $99 new customer thing, but I think $140-$145 up from $135 is fair. When we started it was $108 FYI.