Picky passenger

Discussion in 'Flight Following' started by Van Johnston, Sep 30, 2022.

  1. Van Johnston

    Van Johnston Cleared for Takeoff

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    Singer Andrea Bocelli sues private jet firm

    Andrea Bocelli, the Italian operatic singer, is suing New Hampshire-based Private Jet Services Group over breach-of-contract allegations that the firm gave him a noisy, cold private jet with personnel who warned of possible turbulence against his wishes.

    Mr. Bocelli, blinded by a soccer injury in his childhood, has heightened hearing sensitivity, and he is particularly “sensitive to the elevated noise that an older airplane tends to make in flight, with such elevated noise causing him more anxiety,” the lawsuit stated.

    Full article: http://www.kathrynsreport.com/2022/09/singer-andrea-bocelli-sues-private-jet.html
     
  2. Domenick

    Domenick Cleared for Takeoff

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    Boo-hoo.
    I have a solution for Mr. Bocelli--earplugs!
    Or an ANR headset.
    Or both.

    You'd think a guy with such sensitive hearing and such a fragile psyche would always carry his own.
     
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  3. NordicDave

    NordicDave Pattern Altitude

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    Hey Bob... Mr. Bocelli's onboard.....

    BC29C431-8172-4083-9DA6-215418C48981.jpeg
     
  4. Justin Brady

    Justin Brady Pre-takeoff checklist

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    Some people :rolleyes:
     
  5. luvflyin

    luvflyin Touchdown! Greaser!

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    It sounds like Private Jet Services Group effed up. If what the article says is true, they violated the Contract.
     
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  6. frfly172

    frfly172 Touchdown! Greaser!

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    A contract is a contract looks like jet services didn’t live up to their end.
     
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  7. flyingron

    flyingron Touchdown! Greaser! PoA Supporter

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    Hey, It's Enrico Pallazo!
     
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  8. Capngrog

    Capngrog Pre-takeoff checklist

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    Who dat?
     
  9. Daleandee

    Daleandee En-Route

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    To be sure ... "I am particularly sensitive to the elevated noise that an older opera singer tends to make, with such elevated noise causing me some anxiety." :biggrin:
     
  10. luvflyin

    luvflyin Touchdown! Greaser!

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  11. Zeldman

    Zeldman Touchdown! Greaser!

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    How the heck did....

    No... never mind.... I don't wanna know.
     
  12. Racerx

    Racerx Pattern Altitude

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    I can not help myself.

    Born with congenital glaucoma. Brain hemorrhage from a soccer ball.

    They tried to cure the blindness with LEECHES.
     
  13. Albany Tom

    Albany Tom Pattern Altitude

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    I won't post this, because it's insensitive, but I want to post that perhaps he was never in a jet at all. I mean, maybe he was in a cheap hotel room in Newark, and they just told him he was on an airplane.
     
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  14. DaleB

    DaleB Final Approach

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    I can see his point. Regardless of how we may feel about "toughing it out", it sounds like the guy had a contract with the firm to fly in specific airplanes, and they violated the terms of the contract. I don't care if my demands are perceived by some people as unreasonable, if a company agrees to the terms and then doesn't meet them, they're in breach of contract -- and they should be liable for whatever I have to do to make other arrangements. I'm sure getting a private jet charter in specific newer planes on short notice is damned expensive.

    Is the guy a little spoiled? Maybe. Lots of people at the pinnacle of their professions are, and like many his ability to perform at that level depends on a certain mental state. Can YOU perform like that? I can't, never could, even on the best of my best days.
     
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  15. ateamer

    ateamer Cleared for Takeoff

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    The company signed a contract. They’re obligated to meet all terms.
     
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  16. Bob Noel

    Bob Noel Touchdown! Greaser!

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    There are plenty of examples where people did not have to honor the terms of the contract they signed.
     
  17. Zeldman

    Zeldman Touchdown! Greaser!

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    Ok, that I can see.... (no pun intended)

    I was thinking a ball to the groin might have caused the blindness.
     
  18. PaulS

    PaulS Touchdown! Greaser!

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    This, what probably happened here is someone signed the contract without reading it and/or not telling the crew the details. If you sign a contract and take the money, you need to live up to the details. While Andrea sounds like a whiner, I think he will get some money.
     
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  19. Hang 4

    Hang 4 Pattern Altitude

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    Not unlike Van Halen and the Brown M&M's - They asked for a dish of M&M's in the dressing room with the brown ones removed. If they were in the dish, they knew to double check all the rigging. If the set up crew missed the M&M's, who knows what else they missed.

    If the guy was willing to pay for a new Falcon, then the company should have given him one.
     
  20. Joe_B1

    Joe_B1 Line Up and Wait

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    That is hilarious!
     
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  21. SCCutler

    SCCutler Administrator Management Council Member

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    Deal's a deal. Honor it.
     
  22. Bob Noel

    Bob Noel Touchdown! Greaser!

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    are there types of contract clauses that are actually unenforcable because, oh say, they would require grossly unreasonable actions or actions/inactions contrary to safety?

    Were they required not to give the guy a safety briefing?

    Were they required not to tell the guy to fasten his seatbelt (because they were anticipating bumps)?
     
  23. L J Donelson

    L J Donelson Pre-takeoff checklist

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    This thread should have been titled "Contractor sued for breach of contract" with the subheading "Customer paid for services not received." That's what the article details.

    When you buy a service with terms, they are there to protect both parties. The customer retained the services based on the provider's promised intent to deliver. This is exactly why I don't use Enterprise Rent-a-jalopy.
     
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  24. Lindberg

    Lindberg Final Approach

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    Boo hoo? Is that what you tell everyone who pays tens of thousands of dollars and doesn't receive the promised service?
     
    Last edited: Oct 4, 2022
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  25. Ed Haywood

    Ed Haywood Pattern Altitude

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    I'm usually firmly in the Lighten Up Francis camp. But not finding a lot of humor in a kid going blind from a sports injury.
     
  26. LesGawlik

    LesGawlik Line Up and Wait

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    If you don't intend to or can't uphold your side of the bargain, don't sign the agreement. This really bugs me. A company says it will offer a certain service, and they come up short. They don't care. If the price is $100, and I pay $90, they won't perform at all or demand the difference. Why is the price held to the penny if the performance can be whatever the company wants to do?
     
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  27. Bonchie

    Bonchie Cleared for Takeoff

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    The entire point of corporate/charter flying is meeting normally unreasonable demands in exchange for lots of money. Otherwise, they’d all just fly coach. It’ll get them there, right?

    Honor the contract or pay the price.
     
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  28. RussR

    RussR En-Route

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    If I charter a trip through a company and specify a certain type of plane, no brown M&Ms, three ice cubes in my drink, and no cabin announcements other than those legally required, and they agree to it, I expect them to comply. The main difference in this case though is that I can see if they're not complying and stop it right away.

    Mr. Bocelli can't see, and at least from the article it appears that the company, at worst, basically used that to take advantage of him on the selection of airplane type. "Oh heck, he'll never know." At best they just ignored that contract provision.

    Now I can't say I'm necessarily sympathetic to his complaints, but a contract is a contract. Breach the contract and there should be penalties, even if the breach seems "silly" to some.
     
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  29. MauleSkinner

    MauleSkinner Touchdown! Greaser!

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    Not to defend anyone (probably just the opposite, actually), keep in mind that “the company” probably had very little to do with the contract. More than likely the salesman agreed to the terms, and somewhere between there, scheduling, and the crew, the telephone game did what it is always does.

    Most companies I’ve worked for had breakdowns in communication, some more intentional than others from my perspective. From the outside looking in, it’s pretty hard to tell where the breakdown occurred, but obviously it resulted in not fulfilling the contract in some ways that were important to the passenger.
     
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  30. PaulS

    PaulS Touchdown! Greaser!

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    I agree with this, this will either get settled or decided by a judge or jury. It's probably not a case of don't care though.

    More likely it's this, a **** poor execution problem. Maule probably nailed it.
     
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  31. Ed Haywood

    Ed Haywood Pattern Altitude

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    I run a company that performs government services contracts. It is extremely difficult to consistently meet all contract terms, and takes a great deal of sustained effort to build management processes to ensure compliance at an acceptable standard.

    It's the one-offs that get you. People have a natural inclination to do things the way they always have. Throw a curve ball into the fine print and you better have someone tracking it at each point in performance or it will slip through the cracks.
     
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  32. MooneyDriver78

    MooneyDriver78 En-Route

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    No, but that explains why he went from a bass to a tenor.
     
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  33. DaleB

    DaleB Final Approach

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    Yeah. All of which adds up to, the company (of which the sales droid is an agent) made promises that were broken. Doesn’t really matter how it happens. Live up to your obligations, or pay the price for not doing so.
     
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  34. TCABM

    TCABM En-Route

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    I’m curious if resolution was attempted prior to the lawsuit.
     
  35. MBDiagMan

    MBDiagMan En-Route

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    Wow! Man! Life is just really tough sometimes.:rolleyes:
     
  36. Zeldman

    Zeldman Touchdown! Greaser!

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    I can't help the think that somewhere in the contract is a clause that states something along the lines of (company) reserves the right to substitute aircraft due to availability caused by unplanned and unforeseeable airplane problems...
     
  37. Groundpounder

    Groundpounder En-Route

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    Couldn’t have happened to a better company. Hopefully he gets a nice fat check.
     
  38. Lindberg

    Lindberg Final Approach

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    According to the suit, the contract called for specific types.
     
  39. PaulS

    PaulS Touchdown! Greaser!

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    Oooooooooh! There's a juicy story behind this statement. I sort of wondered if this was the case.
     
  40. Zeldman

    Zeldman Touchdown! Greaser!

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    Ah... thanks.

    I can't help but think the company needs better lawyers...