Enterprise got my blood pressure up this morning

Discussion in 'Flight Following' started by Jim K, Aug 5, 2022.

  1. TrueCourse

    TrueCourse Line Up and Wait

    Joined:
    Dec 10, 2019
    Messages:
    691

    Display name:
    TrueCourse
    I guess LAX is where the deals are! Haven’t looked at Priceline in a long time. Will have to revisit. Hertz used to be a good company, long ago. Then the cars become dirtier and dirtier and the service level dropped. Last corporation I worked for dumped them as their preferred agency.
     
  2. flyingron

    flyingron Touchdown! Greaser! PoA Supporter

    Joined:
    Jul 31, 2007
    Messages:
    22,686
    Location:
    Catawba, NC

    Display name:
    FlyingRon
    Right now I'm sitting in the BOS Admirals Club having just returned my Hertz rental. Nice car and everything went smoothly. I maintain premium status at the big 3 (Hertz, Avis, National) and generally shotgun out a reservation inquiry to all three to see who has the best deal.
     
  3. Silvaire

    Silvaire En-Route

    Joined:
    Oct 10, 2012
    Messages:
    4,411

    Display name:
    Silvaire
    My last rental car experience was with Budget at Honolulu and despite there being like ten thousand people in a line that looked like Pirates of the Caribbean at Disneyland it went pretty smooth. Got my ticket then up the long escalator to the third level where there were about 40 acres of rental cars waiting and off we went. Rental price was less than what I had to pay for parking over the weekend and when I returned there was no hassle, just park and walk away, down the escalator, across the street and into the terminal.
     
  4. NealRomeoGolf

    NealRomeoGolf En-Route

    Joined:
    Apr 12, 2016
    Messages:
    3,915
    Location:
    Illinois

    Display name:
    NRG
    Company I work for has a crazy good contract with National. That's what I usually use and have never had a hiccup. The one time I used Hertz they overcharged me but fixed it after I complained.
     
  5. cowtowner

    cowtowner Pre-takeoff checklist

    Joined:
    Oct 7, 2009
    Messages:
    459

    Display name:
    Cowtowner
    my wife's company does as well. Same with Marriott.
    She hyphenates her last name so it's always funny when they call me Mr. Watts-Miller
     
  6. PPC1052

    PPC1052 Final Approach

    Joined:
    Feb 2, 2012
    Messages:
    5,256

    Display name:
    PPC
    Oh, there's still time for them to do that.
     
  7. PPC1052

    PPC1052 Final Approach

    Joined:
    Feb 2, 2012
    Messages:
    5,256

    Display name:
    PPC
    Without a doubt, ground transportation at my destination is the biggest obstacle to my flying GA more.
     
    Bill and hindsight2020 like this.
  8. Zeldman

    Zeldman Touchdown! Greaser!

    Joined:
    Jun 13, 2014
    Messages:
    15,647
    Location:
    high desert NM

    Display name:
    Billy
    So....Captain Kirk does that to ya.??
     
  9. TheFB

    TheFB Pre-takeoff checklist

    Joined:
    Nov 5, 2017
    Messages:
    330

    Display name:
    TheFB
    Completely the case for me these days as well. I flew into Tampa last week to take my kid to Busch Gardens. After seeing the rates that enterprise/national wanted, we literally used Uber/lift to get everywhere. It was ridiculously expensive to rent.
     
  10. schmookeeg

    schmookeeg En-Route

    Joined:
    Nov 6, 2008
    Messages:
    3,660
    Location:
    Alameda, CA

    Display name:
    Mike Brannigan
    Pine, not Shatner, yes sir. :D
     
    Zeldman likes this.
  11. Justin Brady

    Justin Brady Pre-takeoff checklist

    Joined:
    Feb 28, 2022
    Messages:
    179

    Display name:
    SONIC
    If I'm in a reasonable sized city I'll just uber to the closest rental car place rather than use on airport rentals.
    That being said last time I tried that there were literally no cars for rent at any of the available spots. 2 days before.
    Blew my mind, different world in the rental business these days it seems.
     
  12. Ghery

    Ghery Touchdown! Greaser!

    Joined:
    Feb 25, 2005
    Messages:
    10,814
    Location:
    Olympia, Washington

    Display name:
    Ghery Pettit
    We rented from Hertz in St Thomas USVI in June. It was the worst pile of junk I had ever rented from anyone. I expected to have a "discussion" with the attendant when I returned it due to an awful noise it was making in reverse, but he didn't say anything so I didn't either.
     
  13. Timbeck2

    Timbeck2 Final Approach

    Joined:
    Nov 4, 2015
    Messages:
    8,893
    Location:
    Vail, Arizona

    Display name:
    Timbeck2
    Surprised nobody has posted a link to the rental car scene from Planes, Trains and Automobiles or at least the Seinfeld scene
     
    Tarheelpilot and Zeldman like this.
  14. Pinecone

    Pinecone Cleared for Takeoff

    Joined:
    May 24, 2022
    Messages:
    1,224
    Location:
    MD

    Display name:
    Pinecone
    I always wait for the person to check the car in, and give me the printed receipt.
     
  15. Cap'n Jack

    Cap'n Jack Final Approach

    Joined:
    Jun 25, 2006
    Messages:
    8,480
    Location:
    Nebraska

    Display name:
    Cap'n Jack
    My employer is large enough to have some sort of deal with National. We get insurance covered as well as good rates. It works well enough that I use it for my personal rentals (allowed by my employer). Someone once smashed a window and I returned the car with no questions asked.
     
  16. Ghery

    Ghery Touchdown! Greaser!

    Joined:
    Feb 25, 2005
    Messages:
    10,814
    Location:
    Olympia, Washington

    Display name:
    Ghery Pettit
    When I was working for a living my employer had a similar plan with Hertz, and we could use it for personal travel, as well. Saved me about 50% from their regular rates. One of the very few things I miss about working. Very few!
     
  17. ElPaso Pilot

    ElPaso Pilot Pattern Altitude

    Joined:
    May 26, 2006
    Messages:
    1,879

    Display name:
    ElPaso Pilot
    Except that doesn't work at many FBO locations.

    You drop the keys off with the front desk attendant and let them know you're turning it back in and the tank is full. No receipt printer there, like at the big airport return.

    The receipt from Enterprise shows up days later. With more rental days added on.

    Enterprise blames the FBO guy/gal for not submitting it properly. FBO guy/gal says they did what they were supposed to and Enterprise messed it up.
     
  18. flyingron

    flyingron Touchdown! Greaser! PoA Supporter

    Joined:
    Jul 31, 2007
    Messages:
    22,686
    Location:
    Catawba, NC

    Display name:
    FlyingRon
    I have several times had Enterprise tack on extra days (usually when returning to a dealership, but once at an airport). They have always removed them promptly when I noted, but I figure a lot of this goes unnoticed on insurance reimbursements where the guy returning the car never sees the bill.
     
    Pugs and Jim K like this.
  19. hindsight2020

    hindsight2020 Final Approach

    Joined:
    Apr 3, 2010
    Messages:
    5,785

    Display name:
    hindsight2020
    Yup, this exact scenario, but hertz in my case. Over and over. One time since they said the car was returned on Monday (it was returned to the FBO on saturday), the weekday rate was applied to the entire reservation, and not merely the bogus extra day. They happily charged me 800 dollars for 2 days. Took forever and a day to get it squared away. It was the hassle that made me not want to deal with local branches anymore. So these days I just deal directly with 121 arrival centric branches, or I just uber, or just don't go.
     
  20. aggie06

    aggie06 Line Up and Wait

    Joined:
    Apr 23, 2014
    Messages:
    503
    Location:
    Dallas

    Display name:
    Aggie
    I used to do a bunch of work in El Dorado, AR and would sometimes take the subsidized C208 and sometimes fly myself. The first few times reserving with Enterprise and it being an absolute nightmare. They would forget to drop the car at the airport or forget to pick me up. Then not have my car. I finally started using U-save Rental Car. Night and day difference. I’d call Mark on his cell the day before and he would leave me a car at the airport. I’d walk out and be right on my way.

    So if you’re ever in Eldo, call Mark for a car.
     
    PaulMillner and Jim K like this.
  21. Ghery

    Ghery Touchdown! Greaser!

    Joined:
    Feb 25, 2005
    Messages:
    10,814
    Location:
    Olympia, Washington

    Display name:
    Ghery Pettit
    I'm going to check with some different vendors for our vacation in Hawaii after the first of the year. I've always used Hertz, but they are acting like I'm buying the car, rather than renting it. They want roughly twice what they did earlier this year - over $4000 for 4 weeks. Ouch!!!
     
  22. Pinecone

    Pinecone Cleared for Takeoff

    Joined:
    May 24, 2022
    Messages:
    1,224
    Location:
    MD

    Display name:
    Pinecone
    Check them when you get closer also.

    I booked a car for our trip last November in the early summer. Strangely, it was cheaper to rent a Range Rover or a Mustang/Camaro than a Fiesta. And it was STUPID price.

    In early Sept, I happened to check again, and was able to book at well under half the original price.

    But right now, rental are expensive. As stated, I am renting a minivan for 4 days for a group thing. $1000 for 4 days
     
  23. MajorTurbulence

    MajorTurbulence Pre-takeoff checklist

    Joined:
    Jan 9, 2013
    Messages:
    461

    Display name:
    MajorTurbulence
    Very unhappy with the rental car situation. I was trying to get a car at Waukegan IL. Initially got one from Hertz with Gold membership but pricing is very high $566) for 4 days. FBOs are either not helpful, or maybe depending on location and whether you have a Emerald membership (National) or not. Enterprise is not helpful for FBO transactions deferring to National which is collocated. The Enterprise FBO telephone line doubles as National’s. They in fact were able to deliver at FBO under the National name but then reneged because my date of departure was Sunday, when the local location is closed. BTW, Enterprise without FBO would have been $360 for 4 days but they are not an option for Sunday drop off as discussed. Part of the problem may stem from the fact that the following Monday is Labor Day when Enterprise is also closed.

    My wife did the phone work regarding Uber. With all the trips needed for my event, the total came to $220.

    It is sad to see the business model for car rentals at FBOs become uncompetitive or nonexistent in many cases.
     
  24. Ghery

    Ghery Touchdown! Greaser!

    Joined:
    Feb 25, 2005
    Messages:
    10,814
    Location:
    Olympia, Washington

    Display name:
    Ghery Pettit
    I will look again later. And I know what you mean about being cheaper to rent a fancy car. The last time we were in Hawaii (earlier this year) I rented a Jeep Wrangler from Hertz as it was the least expensive car to rent (and my preferred car on that island). It makes no sense at all.
     
  25. nauga

    nauga Administrator Management Council Member PoA Technical Administrator

    Joined:
    Apr 18, 2013
    Messages:
    3,567
    Location:
    The city of Townsville

    Display name:
    Mantis Toboggan, MD
    It's been a year now, but the last few times I rented in the bay area it was cheaper to rent a cargo van than a subcompact from any vendor. I did.

    Nauga,
    gone daddy gone
     
  26. flyingron

    flyingron Touchdown! Greaser! PoA Supporter

    Joined:
    Jul 31, 2007
    Messages:
    22,686
    Location:
    Catawba, NC

    Display name:
    FlyingRon
    I got a pretty nice crossover SUV (GMC something or other) cheaper than anything else at Hertz on recent rentals.
     
  27. kicktireslightfires

    kicktireslightfires Pre-takeoff checklist

    Joined:
    Jun 11, 2020
    Messages:
    227

    Display name:
    kicktireslightfires
    I had trouble with Enterprise at KVBT. The car was supposed to dropped at the FBO. It wasn't. The FBO guys gave me a ride to Enterprise down the road. I got there and picked up the car. I dropped it off at the FBO, told Enterprise they'll need to come and collect it, and took off.
     
  28. Pinecone

    Pinecone Cleared for Takeoff

    Joined:
    May 24, 2022
    Messages:
    1,224
    Location:
    MD

    Display name:
    Pinecone
    Hmm, just rented from Enterprise in TX picking up my plane and doing transition training.

    No problem renting with Sunday drop off (even though they were closed). And even changed (using Enterprise FBO line) to leaving the car at the FBO when I left. Overall, a very easy transaction.

    Of course with Enterprise, YMMV, as each location is a separate entity.
     
  29. Jim K

    Jim K En-Route

    Joined:
    Mar 31, 2019
    Messages:
    3,739
    Location:
    CMI

    Display name:
    Insert cool name here
    So I figured out why the GA line quoted me ~25% more....they included all the BS insurance, which the website does not. Had I known to tell them to knock that off, it would've been fairly close to the web rate from the local office. I didn't argue it because they gave me nearly the same out the door price as I had originally been quoted. Service at GKT was very good; they greeted me on ctaf and drove the car out to us on the ramp. Since I had the ridiculous insurance, I felt free to treat it like a rental...
     
    Skymac, TCABM and kaiser like this.
  30. flyingron

    flyingron Touchdown! Greaser! PoA Supporter

    Joined:
    Jul 31, 2007
    Messages:
    22,686
    Location:
    Catawba, NC

    Display name:
    FlyingRon
    Getting the actual charges is dicey with any rental company. Hertz does a better job of quoting you the bottom line. But I pretty much have to fire off actual reservations to all of the majors to get the actual price and then I cancel the ones I don't want.
     
  31. David Loftus

    David Loftus Filing Flight Plan

    Joined:
    Jan 1, 2021
    Messages:
    22
    Location:
    Johns Creek, GA

    Display name:
    dmloftus
    Enterprise FBO group will take your Costco discount number. Best deal going. Just look up the cheapest Enterprise rate on Costco.com, then call Enterprise FBO team to match it.
     
    Pugs, Jim K and Palmpilot like this.
  32. TCABM

    TCABM En-Route

    Joined:
    Apr 23, 2013
    Messages:
    3,366

    Display name:
    3G
    I did not know that. Thanks.
     
  33. Pinecone

    Pinecone Cleared for Takeoff

    Joined:
    May 24, 2022
    Messages:
    1,224
    Location:
    MD

    Display name:
    Pinecone
    Had an issue this past weekend.

    I was in Houston (T41) to pick up my, new to me, plane and get some transition time (insurance wanted5 hours dual). So I rented a car from nearby Enterprise on Friday for return on Sunday.

    On Sunday morning, I was talking with my instructor about returning the car back to the office. He called the Enterprise FBO line and arranged for it to be dropped off at the FBO. No problem.

    Yesterday, I get a call from Enterprise office. First, they said I dropped the car off on Tuesday at some strange place. I got that fixed, then I was told since the car was dropped off at the airport (about 8 miles away), there would be a One Way Rental Charge of $250, but they would reduce that to $100. I pointed out that I had not been informed of this charge when I changed the drop off, and that it was ridiculous to charge that much for 8 miles away. And that if they charged me that much, I would NEVER rent from Enterprise again. I would be willing to pay a reasonable charge, like $25 or so.

    They offered to remove the charge. And only asked that I give them high ratings for customer service on the survey.

    Oh, they did point out that since no one was available to take me back to the airport on Sunday, they would have paid the cost for me to Uber back to the airport.
     
    TCABM likes this.
  34. Catfanguppygirl

    Catfanguppygirl Filing Flight Plan

    Joined:
    Aug 31, 2022
    Messages:
    1

    Display name:
    Catfanguppygirl
    Enterprise got my blood boiling too. Every year, we fly up to OTM for the antique fly-in. We hangar our airplane at the Ottumwa airport, get the rental delivered to the airport and drive to antique airfield for the weekend. We’ve always booked online, called the local Enterprise office and asked that our car be delivered to the airport and it’s never been an issue.

    I booked the car online earlier this month and someone called me about a week ago to confirm the reservation and I asked if the car could be delivered to the airport. The person said that wasn’t a problem and to just call the local office with our emerald number and they would take care of it which I did.

    When I picked up the car today, I looked at the paper work and it’s almost $200 more expensive. I try to get through to the local office but can’t so we stop by the office on the way to the airfield. I’m told that because I got the car dropped off at the airport, I booked it through the FBO. I explain to the lady that I didn’t book through the FBO and I’ve been booking online as a customer and having the car delivered to the airport for several years now. She proceeded to tell me that’s not how they’ve ever done business. I even called the FBO and the guy there said they don’t get involved in booking rental cars. So frustrated. Not a great start to our vacation that we normally look forward to every year. So I can relate to this thread about my blood boiling. Will probably ask to speak with manager and if I don’t get traction there, keep moving up the ladder.
     
  35. Jeff767

    Jeff767 Line Up and Wait

    Joined:
    Jan 24, 2018
    Messages:
    639

    Display name:
    Jeff767
    Make sure you understand what insurance coverage you will have with a Turo rental. It’s likely your personal auto insurance and any insurance associated with a credit card will not be valid.
     
  36. Albany Tom

    Albany Tom Pattern Altitude

    Joined:
    Jul 23, 2021
    Messages:
    2,215

    Display name:
    Albany Tom
    Had a nice experience with the local Enterprise last weekend. I think maybe part of it was that I was the older renter in the crowd. They only had a couple of cars left, and asked if I minded if they upgraded me to a BMW for the same rate. Really didn't care, but took the offer, and it was actually a nice ride. It's the only modern car I've driven where the cruise control and lane warning systems weren't annoying.
     
  37. TrueCourse

    TrueCourse Line Up and Wait

    Joined:
    Dec 10, 2019
    Messages:
    691

    Display name:
    TrueCourse
    I used the Enterprise name recently to get a Hertz location to give in to a mixed up rental where they claim they didn’t know my rental was a one way. After telling them “Enterprise will do it for me tomorrow, they just didn’t have a car available today”, they gave in.

    Strange thing is the local Hertz guy says they are down cars because Hertz is downsizing their fleet for the upcoming recession. Say what? Last I heard they were struggling to restock their fleet after the Covid dump.


    So, the insurance they offer is only for the owner and none is offered for the renter? That seems like a missed opportunity for Turo.
     
  38. Pugs

    Pugs Cleared for Takeoff

    Joined:
    Oct 24, 2018
    Messages:
    1,227
    Location:
    Maryland

    Display name:
    Pugs


    The business equivalent of the PIO
    :rolleyes:
     
    nauga likes this.