This is a new experience for me. Might be helpful to others. I had to call Paypal to figure out why they were denying a transaction. Not surprisingly, they are not big on actually talking to you. You get a robot. The robot could not actually help me but all my attempts to convince the robot that I need a person were failing and moving me around the system in circles. Finally, in desperation, I utter these words literally, "Can you just get me a person?" The answer was, "Alright". I went to a cue and a minute later I was talking to a real person. Shocking really. Is this a common feature of automated systems?