LOL, thanks doc! Getting upset over something, just because you think it's trivial isn't going to make me drop from a heart attack. The world may not be fair, but you don't have to just bend over and take it either.
Someone comes out, in a huff, then tacks on a mystery fee to my transaction, and then tells me I'm gonna pay it -- I'd dig my heels in too. That's a transactional F-You from a vendor I am handing a few hundred bucks.
I think everyone who said I should have paid it should send me some money. I will honestly take it out to the lineman and give him 100%.For those that say, just pay the fee even though it wasn't posted, and the pumps say SELF SERVE, there's a $10 reading fee for looking at this post.
PM me for details on how to get me the money.
Oh, it wasn't posted there would be a fee for reading my posts at the beginning of the thread? Too bad. Pay up.
Note that the phone number to call for fuel after hours is different than the one during business hours. It doesn't say you will or won't be charged full service price at the self serve pump.Note that the sign says you will be charged the self service price during normal business hours. It does NOT say the same is true after hours. Although I would be mildly ruffled about an undisclosed call-out fee, I would have expected it. However, according to the sign, you could have been charged the full service price, so you're still getting a discount off that. Of course, he should have pumped it for you then.
I'm pretty sure regardless of what was intended, that sign was not drafted by the city's legal counsel.Note that the phone number to call for fuel after hours is different than the one during business hours. It doesn't say you will or won't be charged full service price at the self serve pump.
I'm not sure I'd have paid the fee after seeing the sign on the pump either. But I probably would have slipped the disgruntled employee a couple bucks beforehand as a thank you and to try to put him in a better mood.
One of my first XCs post checkride I realized I hadn't ever done a self serve pump before. The airport manager was mowing the grass on the side of the rwy, saw me pull up to the pump, and worked his way over. We talked for a few minutes, I explained I was going to top off on gas (I didn't actually need any) so I could learn how self serve worked. In all my training, the FBO truck always filled up the tanks. He ended up filling the tanks for me while I watched and we talked, then I paid the SS price, he got back on the tractor and got back to mowing, and I got back on my way back home. Good times.About 10 years ago on a trip from Florida to Phoenix we stopped at some airport in Mississippi (can't recall which) for fuel. The AFD said they had SS fuel and we called and they confirmed they had SS fuel. We got there on a Sunday afternoon and the SS fuel pumps had a lock and chain with a note to call a number. We called and about an hour later a guy drove up in a ragged old dirty pickup truck. He was kind of gruff, but still friendly. He filled up the plane and asked me for whatever the amount on the pump was. I asked if there was a call out fee. He said no, but they needed cash because the CC machine was broken. That was why the pump was locked. Fortunately I did have some emergency cash to cover the gas and a tip, which he refused, even though he fueled the plane at the SS pump.
Then I asked if there was anywhere we could walk to for lunch. Nope. Closest diner is about 5 miles away, but we could borrow his truck. We offered to take him with us and buy him lunch but he declined saying he would stay in the office to do some paperwork till we got back. After eating I tried to fill his gas tank but it only took about a gallon. We returned the truck and tried to tip him again for the use of his truck, which he again declined and wished us a good trip.
We stopped there again on our way home and the same guy was there and met us at the SS pump and pumped our fuel again, and again refused a tip.
Prior to knowing there was already a call out fee. Yeah. Its not his fault the pump is broken. Called into work late on a holiday weekend, and probably being paid peanuts to do it. I'd be a little surly too.Really? You'd have tipped him in advance when he showed up with a chip on his shoulder?
He probably found out when the phone rang that evening that it was part of his job description.Prior to knowing there was already a call out fee. Yeah. Its not his fault the pump is broken. Called into work late on a holiday weekend, and probably being paid peanuts to do it. I'd be a little surly too.
AITA = ETAIn the case described, I would not argue with the guy who came out. I'd pay the fee and dispute it with the manager during normal business hours, and if no satisfaction, go through my credit card company. They will ask if you contacted the vendor with your complaint, and when you say yes, and that the fee was not disclosed in advance, there is an excellent chance they will reverse it.
But I'm with Jack about it not being posted or mentioned prior. Sort of manipulation by omission. An old tactic still in play.
I hate garbage fees as much as the next guy, but calling to ask for a service outside of regular business hours is not something I expect without any additional cost.
According to the OP, there was a sign on the self-service pumps directing pilots to call for fuel and specifically starting they'd be charged the self-service price. If that only applied during certain hours or there were additional fees, that's where it should have been posted. I wouldn't be surprised if adding the callout fee after the fact violates state consumer-protection laws.