Advice sought on dealing with idiots

Discussion in 'Lessons Learned' started by Jack Cabano, Nov 5, 2021.

  1. Kenny Phillips

    Kenny Phillips En-Route

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    Boeing is behind you to the MAX.
     
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  2. flyingpreacher

    flyingpreacher Pre-takeoff checklist

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    Speaking of XKCD and Tech Support...[​IMG]
     
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  3. gkainz

    gkainz Final Approach

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    Years ago I worked for Oracle and we had a backdoor code word to get directly to an internal product support tree when we called in from a customer site. I would occasionally get asked how we managed to bypass the 50 questions and multiple callbacks when the customer called in a support issue.
    Makes me want to give that a try one of these days, but I'm sure it would either be ignored or the response would be "huh?"
     
  4. 40YearDream

    40YearDream Pre-takeoff checklist

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    I'm still waiting to hear how the tailwheel conversion on the 150 worked out. Seems like he'd need a couple more parts than just the tailwheel. I've heard of the 'Texas Taildragger' conversion.
     
  5. bbchien

    bbchien Touchdown! Greaser!

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    Bruce C
    60 days after Boeing cashed my check, and six weeks after my certified mail was signed for, I got notice thanking me for updating my subscription. Heck I've already sold my Jepp programmer.

    Long call explaining that I required my entire $450 back, not less one cycle which of course I never downloaded as the account was dead during that cycle. Put on hold again. Promised check by the end of January.

    NEVER NEVER NEVER Jeppesen/Boeing. Elrey would be rolling over in his grave. My Account number is over 30 years old (Jeppview, then Jepp Data). So long!
     
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  6. Joe_B1

    Joe_B1 Line Up and Wait

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    Well, Garmin does suck on multiple levels but they do have excellent customer service!
     
  7. Palmpilot

    Palmpilot Touchdown! Greaser! PoA Supporter

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    Perhaps Jeppesen has been infected by Boeing's degraded corporate culture.

    I never heard why CAP dumped Jepp's database service, but I wouldn't be surprised if service issues like this had something to do with it.
     
  8. flyingron

    flyingron Touchdown! Greaser! PoA Supporter

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    Boeing hasn't ever acquired a company they haven't ruined in the process.
     
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  9. Kenny Phillips

    Kenny Phillips En-Route

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    The company I work for tends to buy smaller suppliers, and leave them as they were. One is in a section of a building with different furniture from the rest of us. Because they know they bought it because it was a good relationship, a needed product or service, and they wanted to guarantee supply.
    Boeing smells money, then believes that they can make more by applying the MCAS treatment, or whatever they call it.
     
  10. Palmpilot

    Palmpilot Touchdown! Greaser! PoA Supporter

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    I just hope that Boeing doesn't ruin ForeFlight.
     
  11. ktup-flyer

    ktup-flyer En-Route

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    Chat support is the best bet with Jepp. I got through quick, and got someone that was actually helpful.
     
  12. 2-Bit Speed

    2-Bit Speed Pre-takeoff checklist

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    Actual IT job I received today:

    - One monitor not working.

    Called her up. She tells me the icons were the wrong size on her second monitor and she couldn't move her mouse from the first one to the second... Understand, I would have been the third technician she talked to. And there was zero information on the ticket. Just, "One monitor not working"
     
  13. flyingron

    flyingron Touchdown! Greaser! PoA Supporter

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    Chat or phone does work pretty good, but you have to understand that Jepp has never understood software and it just got worse when Boeing bought them.
     
  14. bbchien

    bbchien Touchdown! Greaser!

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    I Just got my jeppesen (Boeing) refund I’ve been owed for 78 days.....
     
  15. murphey

    murphey Touchdown! Greaser! PoA Supporter

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    Want me to drive over there and raise hell? I know a number of the managers, used to work there, but not in Customer Service.
     
  16. murphey

    murphey Touchdown! Greaser! PoA Supporter

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    It's gotten worse since McD bought Boeing with Boeing's money in '96. Condit (a real engineer) was great but then Stonecipher (McD) took over and it went straight downhill.
     
  17. ColoPilot

    ColoPilot Line Up and Wait

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    Condit definitely wasn't great -- maybe better than Stonecipher at best. Condit made the initial decisions on the 787 to outsource most of the construction (more than any previous Boeing model) which turned out to be a disaster for the program. He moved Boeing's headquarters from Seattle to Chicago, which I think was the beginning of the disconnect between senior leadership and the actual product and workers building it. He also was CEO during all the government contracting scandals -- he was never implicated in any wrongdoing, but it did cost him his job in the end.
     
  18. bbchien

    bbchien Touchdown! Greaser!

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    There is no such thing as customer service at Jeppesen/ Boeing.
    I said the the accounts guy, do yo realize that I am closing a 30 year old account?

    he said nothing……
     
  19. cowman

    cowman En-Route PoA Supporter

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    Don’t forget to do your quick customer survey.
     
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  20. Arnold

    Arnold Cleared for Takeoff

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    Boeing was killed by MD and is now a zombie killing others. Real Boeing no longer exists.
     
  21. Albany Tom

    Albany Tom Pattern Altitude

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    One of the rules of business seems to be that once a corporations becomes to big to fail, it really needs to either fail or be cut up. It's sad that we lost Western Electric and Bell labs, but we're better off with AT&T split up into little pieces.
     
  22. bflynn

    bflynn Final Approach

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    I just got my tax refund. From a year ago.
     
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  23. Bob Noel

    Bob Noel Touchdown! Greaser!

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    so, there is still hope I'll get mine... (26+ months... 1040 form filed Jan 2020 for the 2019 tax year).

    .... eventually...
     
  24. jsstevens

    jsstevens Final Approach PoA Supporter

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    I got a toll notice from Maryland last month. The toll was from November of 2020. 15 months. But I had to pay it within 30 days...
     
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