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I bought mine in 2011, and i have been satisfied with the headset quality, however the first gen cable is more prone to failure than their new kevlar cable so i hope they will at least answer me. see that cable ripped and the base of the headset h...

i have tried emailing them via their contact page and filled the contact form on nov 13th or so. I have also tried to contact them via my account in the registered headset section the "service request" button and message them on nov 15th and the status is in progress since. i have not tried by...

Sorry to revive this thread, but what is usually the delay to a first response from customer service from lightspeed? it has been 10 days without any sign of acknowledgement.