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We have recently started up flying instruction here and the boom is coming this way ever slowly. We are already seeing some indirect benefit from the boom in the area so I am hoping with more time we can grow our business here which will also help in growing other businesses on the field like...

Yeah perhaps taking a credit card number will be a solution to prevent such abuse. When their money is directly on the line, that might indeed discourage the abusers. In regards to having a "beater", does that make the FBO look too cheap or unprofessional at all? For busy airports with maybe...

@dans2992, abuse of the courtesy car started off by pilots who bought Jet A or Avgas fuel from us, not putting any unleaded into the courtesy car. We then made a car sign-in sheet and kept the car topped off and had a little tick box to show if you put fuel in the vehicle or not. Soon that...

Wow, I am shocked to hear of such instances of line personnel moving planes and fueling them without permission and the "sue us" line just amazes me. I have definitely never touched a plane without calling anyone and seeing the comments directly from pilots on here, I will stress that even more...

Thank you all so much for the quick and helpful advice! Some things mentioned in comments we surely have but am aiming to improve and other ideas are things I wouldn't have thought of so this is incredibly helpful! I hope to be also learning to fly "soon-ish" so I will hope to fly into other...

Hello All, I am a new FBO Manager and also new to this site. I was just curious what sort of expectations pilots have when arriving to small FBOs like mine in Jamestown, North Dakota. What do pilots look for that separates a "good" FBO from a "great" FBO. Unfortunately, we are lacking some...