Agreed, that is pretty nice.
Our FBO hosted a huge Fecesbook festival and cut off dozens of airplane owners from the hangars without warning.
I got lucky that I drove to the airport the night before and noticed a DOT road sign warning of increased traffic for the event.
I asked our FBO management and got the typical millenial response that it's all over Fecesbook and I should have seen it. After inquiring about the possibility to send out at least a warning email to customers in the affected hangars, I was informed that some "newsfeed blast" (or something silly like that) will go out to all subscribed members. WTH?
I politely requested that they actually send a real email to all affected PAYING customers. No email till today.
I wonder whether some rich guy with a big jet got blocked in and raised hell, that would make me happy. Cuz the kids running this FBO surely do not understand the value of proper communication.
But hey, when my rent is a few days late, they call, text, email, all of a sudden they know how to get ahold of me!
At the previous airport where I was based, they always contacted customers way ahead of time. But then again, the airport manager is sharp and she keeps the place running like clockwork. And she loves airplanes too!
Off my soapbox now.
Lucky you, you got a phone call.